As of December 14, 2010, the National Highway Traffic Safety Administration (NHTSA) reported that car complaints were four times higher than in recent years, with over 40,000 formal complaints being made, according to data from Edmunds.com, an auto research site. The majority of the complaints came from drivers of Toyota vehicles, as a result of the massive Toyota recall made in 2010. Toyota accounted for over 25% of the complaints filed in 2010.
The average complaints made in the auto industry were 47 for every 100,000 autos sold. In 2010, these numbers were much higher. Toyota was the auto company that received the most complaints. It had 87 complaints for every 100,000 cars sold. Nissan came in second with 62 complaints for every 100,000 autos sold and Volkswagen came in third with 58 complaints for every 100,000 autos sold. This was a huge increase from the 30 complaints per 100,000 cars sold average in 2009.
Toyota announced in 2010, that it would pay $32.4 million in penalties for their lack of informing safety regulators of their vehicles defects, which left millions of hazardous vehicles on the road. Clarence Ditlow, executive of the Center for Auto Safety stated, "People are now more aware that there is an agency called NHTSA and that you can complain to it. Complaints are a good thing." After a complaint is made, changes are made, and hazardous vehicles are taken off the roads and fixed. All of which are positive outcomes. For more information, visit the NHTSA website at www.nhtsa.gov.